UAPP, in partnership with CIBC Mellon, is pleased to announce the launch of the Pensioners’ secure self-service portal effective June 1, 2025. This launch marks a major milestone in our commitment to delivering high quality services to our members.
Key Features of the Portal:
- 24/7 Self-Serve Access – Pensioners can view tax slips, payment history, and more anytime.
- Bilingual – The website has a simple design for pensioners and is available in English and French.
- Easier and Faster Way to Make Changes – Pensioners will have the ability to securely make changes to their own information:
- Personal information – update residential and mailing addresses, email address, and telephone number.
- Banking Information* – add or change direct deposit details.
- Additional Tax* – add or change additional withholding tax.
- Go-Green Indicator – allows pensioners to turn off the printing and mailing of tax slips and payment advice.
- *not available to non-residents.
Pensioners will receive communication from CIBC Mellon in the mail providing details as to how to register for the self-service portal. Registration is voluntary. If pensioners choose not to register, there will be no changes to how they currently receive their pension payments or tax slips.
If pensioners have not received the letter from CIBC Mellon or need assistance to register, please contact 1.800.565.0479 (from North America) and select option #9. International callers can contact 1.519.873.2218. CIBC Mellon’s business hours are Monday through Friday, 6:30 a.m. to 4 p.m. Alberta time.